“There is a shift in IT support as a result of workshifting,” said Brian deHaaff, Senior Product Line Director for Citrix GoToAssist, during a briefing with CMSWire. “There is a distribution of ...

Nothing is better to a support technician than being able to provide quality help to clients while eliminating the need for travel — be it across the building or across town. The better remote support ...

We use LogMeInRescue for desktop support for all remote users which is about 250. We've tried other tools including TeamViewer but I was happy with the Rescue product and so I choose it for our help ...

Citrix Online's GoToAssist Express is a remote-support service tailored to small businesses and IT consultants that want to provide technical support to remote workers. The service is easy to set up, ...

Assisting Via GoToAssist GoToAssist Express sessions are secured and users have control over the entire process. The only caveat is that the application running on the technician's computer can only ...