Sleep-deprived city 911 operators are collapsing from extreme exhaustion after being forced to work consecutive 16-hour shifts for days on end, a stunning new Brooklyn federal lawsuit claims. In the ...

GWINNETT COUNTY, Ga. - Callers will never know the difference, but operators on the other end of the line at Gwinnett County 911 could be walking while they work. The communications center added two ...

The special operators share some blame; for reasons to some degree beyond their control, they have done a second-rate job in sharing their side of the story. These special operators are far from ...

LOUISVILLE, Ky. (WDRB) -- When calls come into 911, each second counts. And 911 operators are called the first, first responders. “We're the first ones that are getting that call for help," said ...