At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

Don't roll the dice on the quality of support you'll get once you buy. As part of the Readers’ Choice surveys we run throughout the year, we always ask your opinion on the assistance you've received ...

But building your own PC—easy as it can be, as you can see in our Rigged Up section—doesn't necessarily mean you are your own best tech support. At least not compared to the feelings that Mac users ...

Tired of bad computer technical support? Here are some tips and tricks to improve your chances of a successful computer problem resolution. Think about the last time you had a computer problem: You ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...