From typing in all caps to hitting reply-all unnecessarily, professionals often make subtle missteps when drafting work emails. Although most of these faux pas are innocent, some mistakes can lead to ...

Everyday email habits can shape trust, defensiveness, and behavior at work. Being copied more than necessary in the workplace sends signals leaders might not have meant.

You might be thinking, isn't Outlook the software Microsoft Corp. makes for people to use email at work? Indeed it is, but Microsoft is now adopting that brand for personal, Web-based email services ...