Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Seventy% of the workforce are what the authors call “AI experimenters”: people who use AI for very basic tasks – summarising meeting notes, rewriting emails, getting quick answers. The second‑largest ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

For managed service providers (MSPs) like Control Networks, automation and self-healing tools products aren’t just technical ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

One of the most striking features of Deepinder Goyal's tenure at Zomato and Eternal is that he spoke directly and often. This ...

Stay ahead of the beauty curve with our compilation of the best brands you need to try in 2024!

A multi-cloud strategy involves spreading your application workload across multiple cloud providers, rather than relying solely on a single one. It's about keeping your options open. With a ...

Markets can only ignore the actions of a mad king like Trump for so long, and it's Japan of all places showing how things are ...

New Relic, the Intelligent Observability company, announced monitoring for ChatGPT apps, becoming the industry's leading solution that provides businesses with complete visibility of their apps that ...