Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

AI-specific legislation is coming fast, and most email marketers are unprepared,” says Guy Hanson, vice president of customer engagement at Validity, a CRM data quality, email performance, and ...

Seventy% of the workforce are what the authors call “AI experimenters”: people who use AI for very basic tasks – summarising meeting notes, rewriting emails, getting quick answers. The second‑largest ...

Mark Speare, a fintech executive with experience across B2B and B2C SaaS, customer success and trading technology, examines ...

Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

For managed service providers (MSPs) like Control Networks, automation and self-healing tools products aren’t just technical ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

DIGITALIZATION has brought convenience and connectivity, but it has also raised expectations for consumers. According to new ...

Hyperautomation isn’t robots taking over—it’s smart orchestration, and Ansible is the set of hands that actually gets the ...