California's new Right to Human Customer Service Act would require large businesses to provide human customer service ...

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

A food delivery app charged over $34 for instant ramen, leading the customer to call out the markup publicly.

Avoid a service nightmare. We reveal the shop considered the worst tire retailer by customer satisfaction and highlighted the ...

During the COVID-19 pandemic, Assemblymember Rick Chavez Zbur was helping his mom get medication, but what he thought would ...

I also hate when I say something like, 'I'll be back in a second with another set of silverware,' and they've completely ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

The chain, which has three stores, is currently offering up to 50% off on products in-store.

Hackers are targeting global shipping technology to steal cargo worth millions. New cybersecurity threats expose supply chain ...

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...