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6 easy steps to build an effective IT help desk knowledge base

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6 easy steps to build an effective IT help desk knowledge base

A knowledge base (KBase) is an organized repository of relevant data, structured with IT best practices and knowledge gained from practical experiences. A full-fledged KBase will help improve agent productivity and customer satisfaction. Learn the six steps to build an effective help desk knowledge base for your business.

Help Desk Skills

We have so many students who want to work in the computer science field after graduation. The BCPS Student-Run Help Desk allows them an opportunity to develop those skills and help keep technology functioning efficiently. Graduating with more than just a diploma! | Baltimore County Public Schools

We have so many students who want to work in the computer science field after graduation. The BCPS Student-Run Help Desk allows them an opportunity to develop those skills and help keep technology functioning efficiently. Graduating with more than just a diploma! | Baltimore County Public Schools

FacebookBaltimore County Public

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The Importance of the Front Desk in a Medical Office

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IT Help Desk for Beginners Online Class | LinkedIn Learning, formerly Lynda.com

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The 13 Best Knowledge Base Software (Free & Paid Options) - Help Scout

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Knowledge Base Articles: Tips, Tricks, and Templates

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What Is a Help Desk? | IBM

Help Desk Software

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15 Key Help Desk Best Practices to Boost Performance

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